Sheena Massey, Pmp
About Sheena Massey, Pmp
Sheena Massey is a Client Manager at Alight Solutions in Toronto, Canada, with extensive experience in managing Health and Welfare employee benefits administration for North American clients.
Current Position and Role
Sheena Massey is currently a Client Manager at Alight Solutions, based in the Toronto, Canada Area. In her role, she leverages her extensive experience in managing Health and Welfare (HW) employee benefits administration, specifically for North American clients. She is known for her ability to integrate operations, technology, and customer service teams to ensure seamless client delivery.
Previous Experience at Aon Hewitt
Sheena Massey has held several positions at Aon Hewitt. From 2014 to 2015, she was a Benefit Operations Manager in Gurgaon, India. Prior to that, she served as India Operations Manager from 2012 to 2014. Her earlier roles include Experienced Benefits Operations Administrator/Senior Benefits Analyst from 2011 to 2012, and Benefits Operations Administrator/Benefits Analyst from 2009 to 2010, all in Gurgaon, India. She began her tenure at Hewitt Associates as a Process Analyst from 2007 to 2009.
Educational Background
Sheena Massey holds a Post Graduate Diploma in Personnel Management from YMCA Institute of Management Studies, completed in 2011. She also earned a Master's degree in Economics from M J P University, from 2005 to 2007. Her bachelor’s degree is from St. Stephen's College where she studied Economics, English, Political Science, and Hindi, graduating in 2004. Her degrees have been verified by the World Education Services (WES) as equivalent to Canadian degrees.
Specialized Skills and Expertise
Sheena Massey specializes in re-engineering and automating processes to eliminate waste and improve costs. She has led projects related to transitioning processes from onshore to offshore, and is experienced in planning and executing projects related to mergers, acquisitions, divestitures, and annual enrollment. Known for her leadership and motivational skills, she effectively manages team-related issues and ensures efficient team capacity utilization.
Technical Proficiencies
Sheena Massey is proficient in a variety of tools and platforms, including MS Office (Word, Excel- Functions and Macros, PowerPoint), Adobe, Lotus, mainframe systems, TBA, Cognos, WLM, SharePoint, PeopleSoft, and Workday. Her capacity for quick decision-making and problem-solving has been recognized as invaluable in her various roles.