Soirea Castellanos
About Soirea Castellanos
Soirea Castellanos is a Client Manager I at Alight Solutions, with a background in marketing and client management from her previous roles at Aon Hewitt, National Instruments, Texas Monthly, The Austin Focus, Inc., and The University of Texas at Austin.
Company
Soirea Castellanos is currently employed at Alight Solutions as a Client Manager I. Alight Solutions is known for its role in providing professional services and solutions related to human capital and business processes.
Title
Soirea holds the position of Client Manager I at Alight Solutions. In her role, she serves as the primary point of contact for clients, third-party administrators, and internal shared service groups.
Education and Expertise
Soirea Castellanos earned a Bachelor of Business Administration with a focus on Marketing from The University of Texas at Austin, studying from 2011 to 2015. Her educational background provided her with a deep understanding of marketing principles and practical business knowledge.
Professional Background
Soirea has a diversified professional background. Prior to her current role, she worked at Aon Hewitt as a Health and Welfare Client Specialist from 2015 to 2018. Before that, she held internships at National Instruments, Texas Monthly, The Austin Focus, Inc., and The University of Texas at Austin - Butler School of Music. Each of these roles helped build her expertise and skills in client management, marketing, audience development, and library sciences.
Operational Performance Management
In her role at Alight Solutions, Soirea manages the operational performance of her client team. She ensures excellence in customer case management, system processing efficiency, and system defect resolution. Her responsibilities include overseeing project work, defining project requirements, and collaborating with technology teams to deliver new system functionalities. Additionally, she monitors operational metrics using tools like Tableau to ensure compliance with contractual metrics and internal governance targets.
Client Consulting and Healthcare Domain Knowledge
Soirea leverages strong client consulting skills and extensive healthcare domain knowledge to advise clients on healthcare plan issues and design changes. She reduces client defects by analyzing data trends and conducting quality assurance testing. Furthermore, she develops and documents benefits-related processes and guidelines tailored to client needs.
Team Leadership and Development
Soirea leads a team consisting of colleagues from both the United States and India. She provides coaching and development for global teams, fostering a culture of continuous improvement. Her leadership role includes overseeing both recurring and ad-hoc project work, allocating costs and resources, and tracking the projects to completion.