Stacy Thornton
About Stacy Thornton
Stacy Thornton is a Customer Care Client Manager at Alight Solutions and a Senior Customer Service Representative at Aon Hewitt.
Current Position at Alight Solutions
Stacy Thornton holds the position of Customer Care Client Manager at Alight Solutions. In this role, she oversees customer care operations and manages client relationships. Her responsibilities include ensuring high levels of customer satisfaction, mitigating issues, and fostering effective communication between the company and its clients. The role demands strong problem-solving skills and the ability to handle multiple client accounts efficiently. She operates in a virtual environment, which requires proficiency in remote communication tools and strategies.
Role at Aon Hewitt
In addition to her responsibilities at Alight Solutions, Stacy Thornton also serves as a Senior Customer Service Representative at Aon Hewitt. In this capacity, she is responsible for addressing complex customer inquiries, providing detailed responses to service issues, and ensuring client satisfaction. This role involves a high level of expertise in customer service protocols and the ability to manage and resolve customer concerns effectively. Her dual roles at these companies highlight her multifaceted skill set and dedication to customer service excellence.