Stephanie Smith
About Stephanie Smith
Stephanie Smith is a Client Manager II at Alight Solutions with extensive experience in business analysis and client management.
Current Role at Alight Solutions
Stephanie Smith is currently working at Alight Solutions as a Client Manager II. In her role, she leads both internal and external meetings to ensure ongoing delivery for clients. She is accountable for managing requirement changes across various aspects of client delivery. Stephanie also builds domain and operational skills across the client team to improve service delivery and uses her expertise in tools such as Google Analytics and Advanced Table Editor for client consultations and escalations.
Previous Experience at Alight Solutions
Before her current role, Stephanie Smith worked as a Systems Analyst at Alight Solutions from 2017 to 2020. During her three years in this position, based in Virtual - North Carolina, she developed a solid understanding of technology solutions to enhance client service delivery. Her work included using a variety of information sources to draw conclusions and knowing when to escalate issues to the Performance Team Leader.
Professional Tenure at Aon Hewitt
Stephanie Smith held the position of Benefit Operations Manager at Aon Hewitt from 2014 to 2017, operating virtually from North Carolina. In this role, she illustrated proper investigative techniques through various information sources to make informed decisions. Her role also entailed managing requirement changes to improve client service delivery.
Career in Business Analysis
Stephanie Smith has extensive experience as a Business Analyst. She worked at different companies, including BB&T in Raleigh-Durham, North Carolina Area from 2011 to 2014, and Credit Suisse for two terms in 2010 and 2011. She was also a Business Management and Capacity Analyst at Fidelity Investments from 2008 to 2010 and a Program Analyst from 2006 to 2008. Her roles involved comprehensive data analysis, requirement gathering, and enhancing client service delivery.
Educational Background and Early Career
Stephanie Smith graduated with a Bachelor of Arts from Roanoke College, where she studied from 1993 to 1997. She began her career in various administrative and analytical positions. Stephanie worked as a Secretary at Lowes Foods in 1999 for four months and as a Medical Benefits/Human Resources Specialist at Advance Auto Parts from 1997 to 1999. She further honed her project management and business analysis skills at Aon Consulting from 1999 to 2006.