Tanay Dalal
About Tanay Dalal
Tanay Dalal is a Help Desk Associate at Alight Solutions in Chicago, Illinois, with previous experience at CVS Health and Oakton Community College Educational Foundation.
Company
Tanay Dalal is currently employed at Alight Solutions, headquartered in Chicago, Illinois, United States. As a Help Desk Associate, he works on-site to provide support for various technical issues and client requests.
Title
Tanay Dalal holds the position of Help Desk Associate at Alight Solutions. In this role, he effectively manages help desk tickets, ensuring a high rate of client satisfaction and system integrity.
Previous Work Experience
Tanay Dalal has a diverse work history. He previously served as a Shift Supervisor at CVS Health in Park Ridge, Illinois, from 2021 to 2023, where he managed store operations and customer service. Before that, he worked as a Help Desk Associate for the Oakton Community College Educational Foundation in Skokie, Illinois, from 2019 to 2021.
Educational Background
Tanay Dalal studied at the Illinois Institute of Technology, focusing on Web Design and Application Development. He completed his course in Information Technology and Management from 2021 to 2023. Additionally, he gained further experience through virtual internships at JP Morgan Chase and Deloitte, learning about software engineering and cybersecurity.
Achievements
At Alight Solutions, Tanay achieved a 95% satisfaction rate in resolving help desk tickets and handled over 80 requests weekly. His efforts contributed to a 10% increase in first-call resolution rate. He also ensured all client systems were updated and protected, reducing virus infections by 30%. Additionally, he completed over 100 work orders weekly, meeting 95% of department and customer service objectives.