Te Koia Swann
About Te Koia Swann
Te Koia Swann is a Health Client Manager at Alight Solutions with extensive experience in health and welfare, defined benefits, and compensation tools. Swann holds an MBA from Houston Baptist University and a Bachelor's Degree in Kinesiology from the University of Houston.
Current Position
Te Koia Swann currently holds the position of Health Client Manager at Alight Solutions. In this role, Swann is responsible for managing health-related client accounts, ensuring that client needs are met efficiently and effectively. Swann's work is focused on enhancing client relations by refining processes and emphasizing quality delivery.
Previous Roles at Alight Solutions
Before becoming a Health Client Manager, Te Koia Swann served in various capacities at Alight Solutions. Swann worked as a Health Client Specialist from 2018 to 2019, a Business Instructor from 2016 to 2018, an Annual Enrollment Team Manager also from 2016 to 2018, and a Senior HR Service Representative from 2013 to 2018. Each role was based in The Woodlands, TX, allowing Swann to gain substantial experience in different facets of health and human resources management.
Educational Background
Te Koia Swann has a solid educational foundation in both human resources and exercise science. Swann earned a Master of Business Administration (M.B.A.) in Human Resources Management and Services from Houston Baptist University, completing the program in 2016. Prior to that, Swann obtained a Bachelor’s Degree in Kinesiology and Exercise Science from the University of Houston, graduating in 2012.
Technical Skills and Proficiencies
Te Koia Swann possesses extensive experience with various health & welfare, defined benefits, and compensation tools. These include SAP, TBA, Oracle, Workday, and Ceridian. This skill set enables Swann to manage and optimize HR and health management processes effectively, contributing to streamlined operations and enhanced client satisfaction.
Approach to Client Relations and Problem-Solving
Te Koia Swann advocates for refining processes to significantly enhance client relations. Swann emphasizes that quality delivery and comprehensive problem-solving are critical for successful client management. By focusing on process improvement and the development of analytical skills, Swann ensures that client needs are understood and met promptly, thereby fostering strong and lasting client relationships.