Thema Crooks
About Thema Crooks
Thema Crooks is a Benefits Administrator at Alight Solutions with extensive experience in customer service and contact center operations.
Alight Solutions Benefits Administrator
Thema Crooks currently works at Alight Solutions as a Benefits Administrator for large markets. She has been in this role since March 2014, where she serves as the first point of contact for Corporate Partners, Employees, and Retirees. Thema helps them understand their HR plans and manages inquiries related to benefits, enrollment issues, retirement processes, death notifications, and payroll via phone and e-messaging. She ensures that all pending inquiries are handled and followed up in a timely manner.
Previous Positions at Financial Institutions and Companies
Before joining Alight Solutions, Thema Crooks worked as a Contract Customer Service Representative Express Queue at CIBC in 2013 for 5 months. Prior to that, she served in a customer service position at Grand & Toy, an OfficeMax company, for 9 months in 2012. Additionally, she worked as a Guest Service Representative at Centennial College from 2011 to 2012 for 7 months.
Educational Background
Thema Crooks has a strong educational foundation. She studied at Centennial College, achieving a certification in Contact Centre Operations in 2011 after 11 months of study. Prior to this, she earned a Diploma in General Business from Seneca College from 1998 to 2001. Furthermore, she completed her secondary education at Mary Ward Secondary School.
Customer Service Expertise
Thema Crooks has extensive experience in customer service. As a Benefits Administrator at Alight Solutions, she handles numerous inquiries related to HR plans. Her previous customer service roles at CIBC, Grand & Toy, and Centennial College have honed her skills in managing incoming calls, taking customer orders, answering inquiries, and redirecting calls to appropriate departments. Her consistent focus on customer satisfaction is evident throughout her career.
Technical Skills and Tutoring Experience
Thema Crooks possesses strong computer knowledge, particularly with Windows and Microsoft Office. In addition to her technical skills, she has also served as a tutor at Centennial College, demonstrating her strong coaching abilities. Her combined technical and tutoring experience has been instrumental in her career in benefits administration and customer service.