Tilak Rathne
About Tilak Rathne
Tilak Rathne is a Benefits Operations Manager at Alight Solutions and a Senior Service Manager at Wipro Digital Operations and Platforms, with over a decade of experience in service management.
Current Role at Wipro Digital Operations and Platforms
Tilak Rathne serves as a Senior Service Manager at Wipro Digital Operations and Platforms. In this role, he leverages his extensive experience in service management to oversee and enhance digital operations and platforms for the organization. His responsibilities include managing service delivery, ensuring operational excellence, and driving improvements across digital systems.
Position at Alight Solutions
Tilak Rathne is also a Benefits Operations Manager at Alight Solutions. In this capacity, he is responsible for managing employee benefits programs, ensuring compliance with regulations, and enhancing the overall benefits operations framework. His role involves coordinating with various stakeholders to deliver efficient and effective benefits services.
Past Experience at IBM
Tilak Rathne began his professional career at IBM, where he worked as a Customer Service Representative from 2007 to 2008. During his time at IBM, he developed foundational skills in customer service, communication, and problem-solving, which have been instrumental in his subsequent roles.
Educational Background
Tilak Rathne completed his Bachelor's degree at A.U.M.S.N.P.G. Centre, Kkd, from 2004 to 2007. This academic foundation provided him with the knowledge and skills necessary to pursue a career in service management and digital operations.
Over a Decade in Service Management
Tilak Rathne has amassed over a decade of experience in service management, beginning in November 2011. Over the years, he has developed significant expertise in managing and improving service delivery processes, particularly in the areas of digital operations and employee benefits.