Tina Maldonado
About Tina Maldonado
Tina Maldonado is the Retiree Solutions Knowledge Management Leader at Alight Solutions and serves on the Board of Trustees at Allendale Association.
Title
Tina Maldonado holds the position of Retiree Solutions Knowledge Management Leader at Alight Solutions, located in Lincolnshire, Illinois, United States. Additionally, she serves on the Board of Trustees at the Allendale Association.
Professional Background
Tina Maldonado has accumulated extensive experience over her career, including 27 years at Aon as the Aon Business Services - Global Contact Center Knowledge Management Leader. Prior to that, she worked at Calyx in Sales Support from 1989 to 1992. Her professional journey showcases a deep commitment to optimizing consumer experiences through data analytics, learning, and quality programs.
Education
Tina Maldonado pursued her education at Marquette University, where she studied Psychology and English and earned a Bachelor of Arts (BA) degree. She completed her studies at Marquette University from 1985 to 1989. Prior to attending Marquette, she attended Mishicot High School from 1982 to 1985.
Expertise
Tina Maldonado specializes in various critical domains, including customer service operations, HR policy design and execution, change management, and client relationship management. She has a notable focus on new client implementations, customer communication, and supporting talent for knowledge management services. Additionally, Maldonado has significant experience with Medicare compliance and Medicare exchange, and she regularly represents customer experience in client sales opportunities.