Tyler Combs
About Tyler Combs
Tyler Combs is a Customer Care Client Manager at Alight Solutions in Orlando, Florida, with a background in customer service management and interdisciplinary studies.
Current Role at Alight Solutions
Tyler Combs is currently serving as a Customer Care Client Manager at Alight Solutions located in Orlando, Florida. In this role, he focuses on client management, improving customer care processes, and overseeing the execution of client-related tasks. He also participates actively in recruiting and hiring campaigns, representing Alight Solutions in job fairs and ensuring the onboarding processes are efficient and effective.
Previous Experience at Aon
Before joining Alight Solutions, Tyler Combs worked at Aon, where he held multiple roles. From 2014 to 2017, he served as a Customer Service Manager, managing customer service operations and client relations. Prior to that, he worked as a Senior Customer Service Representative and Business Instructor from 2009 to 2014. Over these years, he gained extensive experience in customer relations and team management.
Educational Background
Tyler Combs has a diverse educational background. He studied at the University of Central Florida (UCF), where he focused on leadership, public affairs, and communication, and earned a Bachelor's degree in Interdisciplinary Studies. His studies at UCF spanned from 2010 to 2021. Additionally, he holds an Associate of Arts degree in General Studies from Valencia College, obtained in a one-year program from 2008 to 2009.
Key Projects and Initiatives
Throughout his career, Tyler Combs has undertaken significant projects. He led a finalist sales visit for a top 20 employer in the United States. He also spearheaded a partner sites/vendor work stream aimed at improving the processes and management of partner staffing firms. Moreover, he was tasked with launching a new multi-client domain-centric team model, focusing on staffing and logistics as part of an organizational restructure at Alight Solutions.
Interview and Recruitment Expertise
Tyler is highly involved in interviewing and recruitment at Alight Solutions' Orlando location. He is a part of the interview/recruiting team and takes part in hiring campaigns. Tyler also leads presentations and training sessions for other managers on effective interviewing techniques, ensuring that the recruitment process is thorough and efficient.