Uruba Ali
About Uruba Ali
Uruba Ali is a Consumer Experience Analyst at Alight Solutions in Dallas, Texas, with a background in healthcare administration and extensive experience in software testing and customer service.
Title and Current Role
Uruba Ali is a Consumer Experience Analyst currently based in Dallas, Texas, working for Alight Solutions. Her responsibilities include evaluating risks related to requirements implementation, user experience, project management, testing, and other key areas.
Previous Experience at CVS Health
Before joining Alight Solutions, Uruba Ali worked at CVS Health as a Pharmacy Technician from 2019 to 2020 in Plano, Texas. In this role, she gained valuable experience in the healthcare sector, contributing to her comprehensive knowledge and skills in pharmacy operations.
Past Role at State Farm
From 2016 to 2018, Uruba Ali served as a Customer Service Representative at State Farm in Richardson, Texas. During her tenure at State Farm, she honed her customer service skills and developed a strong foundation in client interaction and problem-solving.
Educational Background
Uruba Ali holds a Bachelor of Science (BS) in Vocational Rehabilitation Counseling/Counselor from the University of North Texas, where she studied from 2015 to 2019. She furthered her education at Texas Woman's University, where she earned a Master of Healthcare Administration (MHA) and a Master of Business Administration (MBA), enhancing her expertise in healthcare administration and business management.
Professional Certifications and Expertise
Uruba Ali has pursued several professional certifications to enhance her capabilities. She has worked towards achieving a Lean Six Sigma Greenbelt certification and has earned a Tableau Desktop Specialist Certification. Additionally, she is experienced in conducting various testing methodologies such as Unit, Functional, Regression, Integration, System, End-to-End, API, GUI, Performance, Load, Stress, Backend, Black Box, and User Acceptance Test (UAT) for web and client/server applications.