Veronica Milewski
About Veronica Milewski
Veronica Milewski is the Customer Experience Measurement Manager at Alight Solutions, specializing in customer satisfaction surveys and VOC CXD satisfaction measurement.
Title
Veronica Milewski currently holds the title of Customer Experience Measurement Manager and Sr. Manager, VOC CXD Satisfaction Measurement at Alight Solutions.
Company
Veronica Milewski is employed at Alight Solutions, where she works in Lincolnshire, Illinois.
Role at Alight Solutions
In her current role at Alight Solutions, Veronica Milewski manages the customer satisfaction measurement process. She has been in this role since February 2015. Her responsibilities include providing actionable customer satisfaction survey data to uncover valuable insights and link results to key business metrics. She also leverages the voice of the customer to improve service delivery and reduce customer effort, and identifies opportunities for service recovery through customer satisfaction surveys.
Previous Experience at The NPD Group
Prior to her role at Alight Solutions, Veronica Milewski worked at The NPD Group as a Consumer Insights Manager, Custom Research. She held this position from 2011 to 2014 in Rosemont, Illinois.
Previous Experience at AonHewitt
Before joining The NPD Group, Veronica Milewski served as a Customer Experience Measurement Consultant at AonHewitt. She worked there for 13 years, from 1997 to 2010.
Education and Expertise
Veronica Milewski studied Psychology at Roosevelt University, earning her Bachelor's degree between 2006 and 2008.