Vickie Overman
About Vickie Overman
Vickie Overman is the Vice President at Alight Solutions in the Greensboro/Winston-Salem, North Carolina Area, with over two decades of experience in customer care and leadership roles in various industries.
Company
Vickie Overman is currently serving as Vice President at Alight Solutions, located in the Greensboro/Winston-Salem, North Carolina area. Alight Solutions is known for its comprehensive HR and business solutions, and Vickie plays a key role in their operations and delivery functions.
Title
Vickie Overman holds the position of Vice President at Alight Solutions. Her role involves strategic leadership, focusing on customer care and operational efficiency.
Previous Roles and Experience
Prior to her current role, Vickie Overman served as Director of Customer Care at Alight Solutions from 2010 to 2018. Before that, she spent over a decade at American Express in various roles including Director of Customer Experience, Program Manager, Business Analyst, Operations Analyst, and Customer Care Professional. Her extensive background in these positions has equipped her with a comprehensive understanding of both B2B and B2C environments.
Education and Expertise
Vickie Overman has over two decades of experience specializing in Operations & Delivery, Customer Experience, PMO leadership, New Product Development, Partner Relationship Management, and Workforce Operations. Her expertise spans across the Health, Wealth, HR, Benefits, and Financial industries.
Professional Network and Advocacy
Vickie Overman is an advocate for Women in Leadership and serves as the Executive Sponsor for Alight Solutions' Women's Professional Network. She is passionate about creating collaborative relationships with customers and clients to help them achieve their goals and resolve challenges.
Team Development
Vickie Overman focuses on developing high-performing teams by fostering a culture of belonging and authenticity. She describes herself as a 'business athlete,' driving optimal professional and personal outcomes for her colleagues, clients, customers, and shareholders.