Victoria Scoggan
About Victoria Scoggan
Victoria Scoggan is an Operations Manager at Alight Solutions in The Woodlands, TX, with extensive experience in people and project management, client relationship management, and customer service delivery.
Title
Victoria Scoggan holds the position of Operations Manager at Alight Solutions in The Woodlands, TX. She has been effectively leading high-performing teams of consultants since March 2015.
Operations Management at Alight Solutions
At Alight Solutions, Victoria ensures service level adherence and systems expertise across multiple platforms. She manages a team of consultants, focusing on operational efficiency and client satisfaction. Her role involves overseeing project management and client relationship handling.
Previous Roles at Aon Hewitt
Victoria worked at Aon Hewitt in various capacities, including Curriculum Advisor (Delivery Analyst Adv) from 2012 to 2015, Team Manager in 2012, and Team Leader from 2011 to 2012. These roles were based in The Woodlands, TX, and involved responsibilities in team management, curriculum advising, and leadership.
Work in Education Sector
Victoria served as a High School English Teacher at Mount Zion Christian School from 2004 to 2010. Alongside her teaching responsibilities, she developed successful communication strategies and conducted training and educational sessions.
Previous Leadership and Management Experience
Victoria's previous leadership roles include Vice President at Innovation Restoration dba Furniture Medic from 2002 to 2011 and Executive Director at the Humane Society of Southeast Texas from 1982 to 1984. In these positions, she honed her skills in talent and project management, learning management administration, and customer service delivery.
Education and Skills
Victoria earned a Bachelor of Arts in Elementary Education with a focus on Reading from Lamar University, attending from 1976 to 1981. She is recognized for her outstanding presentation and communication skills, particularly in handling client escalations with high customer satisfaction. Her expertise spans across Medicare, insurance, and training.