Wilson Waung
About Wilson Waung
Wilson Waung is an HR Customer Care Consultant II at Alight Solutions in Toronto, Ontario, Canada, with a background in business consulting and management.
Current Role at Alight Solutions
Wilson Waung is currently employed as an HR Customer Care Consultant II at Alight Solutions in Toronto, Ontario, Canada. In this role, he is responsible for maintaining payroll processing systems and records for clients' employees. Waung handles employee inquiries regarding payroll issues or concerns and provides transactional support to managers for initiating job and compensation changes, transfers, and terminations. Additionally, he creates and follows up on tickets to ensure updates or resolutions are provided, adhering strictly to payroll policies and procedures while ensuring compliance with relevant laws.
Previous Experience at Rogers Communications
Prior to his current role, Wilson Waung worked at Rogers Communications as a Small Business Consultant from 2015 to 2018 in the Greater Toronto Area (GTA). In this position, he was involved in assisting small businesses with their communication needs, focusing on consulting services to enhance business operations and customer interactions.
Employment History with Toronto District School Board
Wilson Waung served as a Lunch Room Supervisor and Noon Hour Assistant at the Toronto District School Board from 2014 to 2016. His responsibilities included supervision of students during lunch hours and assisting with various tasks to ensure a safe and orderly environment in school settings throughout the GTA.
Assistant Management Role at Wireless DNA
From 2011 to 2013, Wilson Waung worked as an Assistant Manager at Wireless DNA in the Greater Toronto Area. His role included assisting with managerial duties, overseeing daily operations, and supporting staff to achieve business objectives. This position involved responsibilities that honed his customer service and managerial skills.
Education and Expertise from Seneca College
Wilson Waung studied Business at Seneca College, where he achieved a General Business Administration (GBA) degree from 1994 to 1997. His education provided him with a foundational understanding of business principles, which he has applied throughout his various roles. Additionally, Waung has developed expertise in handling Health Care Benefits, Life Benefits, and leave of balance Payroll services, utilizing systems such as Workday, PeopleSoft, and Siebel for HR and payroll processes.