Katie Hatch
About Katie Hatch
Katie Hatch is a Customer Success & Training Executive based in Dublin, Ireland, with a background in psychology and a strong interest in health and organizational psychology. She has experience in customer success roles and has worked in the hospitality industry.
Current Role at Alkimii
Katie Hatch serves as a Customer Success & Training Executive at Alkimii, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and training initiatives, ensuring clients effectively utilize Alkimii's offerings. Her experience in customer success is complemented by her previous role at the same company as a Customer Success Specialist from 2019 to 2020.
Work Experience at Alkimii
Katie Hatch began her career at Alkimii as a Customer Success Specialist, where she worked for 10 months. This role provided her with foundational experience in customer relations and support, which she has built upon in her current position. Her tenure at Alkimii reflects her commitment to customer success and training in a technology-driven environment.
Education and Expertise
Katie Hatch graduated with a Bachelor's degree in Psychology from Dublin Business School, completing her studies from 2017 to 2021. Her academic background aligns with her interests in health psychology, human performance, and work and organisational psychology. This educational foundation supports her professional focus on improving customer experiences and training methodologies.
Previous Work Experience
Before her roles at Alkimii, Katie Hatch worked as a waitress at Stoop Your Head in Skerries from 2016 to 2021. This five-year experience in the hospitality industry contributed to her customer service skills and ability to interact effectively with diverse clientele.
Location and Industry Context
Katie Hatch is based in Dublin, County Dublin, Ireland, a city recognized as a hub for technology and business innovation. This location provides her with access to a dynamic professional environment that supports her career in customer success and training within the tech sector.