Candice Bentley
About Candice Bentley
Candice Bentley is a Customer Service Specialist with extensive experience in high-volume call center environments. She has worked for various companies, including Uber and All My Sons Moving & Storage, and holds diplomas in Medical Insurance and Network Support.
Current Role at All My Sons Moving & Storage
Candice Bentley has been employed as a Customer Service Specialist at All My Sons Moving & Storage since 2021. In this role, she manages a high volume of customer interactions, handling 20 to 30 calls daily. Her responsibilities include guiding customers through the moving process and building relationships to enhance customer satisfaction. Bentley's experience in a fast-paced call center environment supports her ability to address customer inquiries effectively.
Previous Experience in Customer Service
Prior to her current position, Bentley worked as a Customer Service Specialist at Uber from 2016 to 2021, where she developed skills in customer support over five years. She also held customer service roles at 4Results Marketing and Ask Terry Automotive, contributing to her extensive background in the field. Her experience spans various industries, allowing her to adapt to different customer needs and expectations.
Educational Background and Qualifications
Candice Bentley studied at Kaplan College-Vista, where she earned a Diploma in Medical Insurance Specialist/Medical Biller from 2010 to 2011. She also attended brown mackie college, achieving an Associate’s Degree in Computer Systems Networking and Telecommunications from 2013 to 2015. Additionally, she studied at Asher College, obtaining a certification as a Network Support Specialist in 2020. This educational background supports her technical and customer service skills.
Career History and Roles
Bentley's career includes various roles that have shaped her customer service expertise. She worked as a Library Assistant at Irving ISD from 2006 to 2007 and as a Technical Support representative at Time Warner Cable from 2015 to 2016. Her role as a Phone Operator at National Monitoring Center from 2012 to 2013 further developed her communication skills. Each position contributed to her overall professional development in customer service.