Ashlee Nguyen
About Ashlee Nguyen
Ashlee Nguyen is an Information Technology Support Administrator at Allbirds, where she has worked since 2023. She has a strong background in customer support and technical troubleshooting, with previous roles at Pandora and Mozilla.
Work at Allbirds
Ashlee Nguyen has been employed at Allbirds as an Information Technology Support Administrator since 2023. In this role, she focuses on aligning end-user needs with long-term resolutions to complex issues. Her position is hybrid, allowing her to work both remotely and on-site in the United States. Prior to this role, she served as an IT Support Specialist at Allbirds from 2021 to 2023, contributing to the company's IT support operations in the San Francisco Bay Area.
Previous Experience at Pandora
Before joining Allbirds, Ashlee Nguyen worked at Pandora as a Support Specialist from 2018 to 2021. During her three years in this role, she developed skills in customer support and technical troubleshooting, enhancing her ability to address user needs effectively. Her experience at Pandora contributed to her proficiency in managing support operations and resolving technical issues.
Career at Mozilla
Ashlee Nguyen spent six years at Mozilla, where she held the position of Operations Engineer from 2012 to 2018. In this capacity, she gained hands-on experience in identifying technical issues and implementing solutions in a fast-paced environment. Her work at Mozilla helped her develop a strong foundation in IT operations and support.
Education and Training
Ashlee Nguyen studied at City College of San Francisco from 2011 to 2012, where she pursued coursework that enhanced her technical skills. Additionally, she completed a program at Year Up in Computer Science during the same period, furthering her knowledge in the field. She graduated from Salida High School in 2007, earning her High School Diploma.
Technical Skills and Expertise
Ashlee Nguyen is recognized for her innovative troubleshooting abilities and extensive experience in enhancing IT and helpdesk operations. She serves as the first line of communication between users and technical teams, demonstrating a proven dedication to customer support. Her talent for educating end-users complements her technical skills, making her an effective IT support professional.