Marissa Sherwood
About Marissa Sherwood
Marissa Sherwood is a Customer Experience Manager with extensive experience in customer service management across medical and retail environments. She currently works at Allbirds and has held various roles at Build.com, showcasing her diverse skill set and commitment to improving customer interactions since 2021.
Work at Allbirds
Marissa Sherwood has served as the Customer Experience Manager at Allbirds since 2021. In this role, she focuses on enhancing customer interactions and satisfaction. Her experience in customer service management contributes to her effectiveness in this position, where she implements strategies to improve the overall customer experience.
Current Role at Build.com
Marissa Sherwood has held multiple positions at Build.com since 2017. She began as a Consumer Inbound Sales Representative and has progressed to roles including Sales Supervisor and Quality Management Specialist. Her work at Build.com spans over five years, during which she has developed a diverse skill set in sales and quality management.
Previous Experience at Lulus.com
Prior to her current roles, Marissa Sherwood worked as a Customer Service Supervisor at Lulus.com from 2015 to 2017. In this position, she managed customer service operations and contributed to improving customer satisfaction during her two-year tenure.
Background in Medical Office Environment
Marissa Sherwood has experience working in a medical office as a Medical Office Assistant at Dr. Jerome Potozkin M.D. from 2014 to 2015. This role provided her with insights into customer service within a healthcare setting, further diversifying her skill set.
Education and Expertise
Marissa Sherwood studied at California State University-East Bay, where she earned a Bachelor of Arts (B.A.) in Liberal Arts and Sciences/Liberal Studies from 2014 to 2015. Her educational background supports her expertise in customer service management and quality operations.