Marko Morales
About Marko Morales
Marko Morales is a Customer Experience Associate currently working at Allbirds since 2021. He has a background in membership management, having served as Membership Director at the YMCA of Central & Northern Westchester and as Senior Membership Representative at the New York Botanical Garden.
Work at Allbirds
Marko Morales has been employed at Allbirds as a Customer Experience Associate since 2021. In this role, he operates remotely from New York, United States. His responsibilities include managing customer inquiries and ensuring a high level of satisfaction. Marko has demonstrated his ability to resolve product delivery discrepancies, averaging 87 resolutions per month from January to July 2023. His efforts have contributed to an overall improvement in customer satisfaction metrics.
Previous Experience at YMCA of Central & Northern Westchester
Before joining Allbirds, Marko Morales served as the Membership Director at the YMCA of Central & Northern Westchester from 2014 to 2019. During his five-year tenure in White Plains, New York, he was responsible for overseeing membership operations and enhancing member engagement. His role involved direct interaction with members and the implementation of strategies to improve membership retention.
Experience at New York Botanical Garden
Marko Morales worked as a Senior Membership Representative at the New York Botanical Garden from 2010 to 2013. In this position, he was involved in managing membership services and supporting member relations. His work contributed to the overall membership growth and engagement at the botanical garden, located in Bronx, New York.
Achievements in Customer Experience
In his current role at Allbirds, Marko Morales has managed significant gross bulk sales, totaling $5,887,429 in fiscal year 2022. He has built and maintained relationships with individuals and organizations placing large orders, demonstrating his ability to drive sales through effective customer engagement. Additionally, he has utilized the program 'Iterable' to streamline unsubscription requests, enhancing both customer satisfaction and operational efficiency.
Commitment to Customer Privacy
Marko Morales has ensured compliance with legal requirements regarding customer data deletion within specified time limits. This commitment reinforces Allbirds' dedication to customer privacy and ethical business practices. His focus on maintaining customer trust is evident in his daily operations and interactions.