James Barkley,Sr.
About James Barkley,Sr.
James Barkley, Sr. serves as the Senior Manager of Operations and Facilities at Allconnect, where he has worked since 2008. He has expertise in guiding customers through online shopping and resolving post-order issues, and he is also an author of a book on inspiration.
Work at Allconnect
James Barkley has served as the Senior Manager of Operations and Facilities at Allconnect since 2008. His role involves guiding customers through their online shopping experience and assisting them in navigating HD websites. He is responsible for resolving post-order issues, including returns, to ensure customer satisfaction. Barkley consistently meets or exceeds scorecard requirements related to productivity, schedule adherence, quality, and attendance.
Education and Expertise
James Barkley studied at Chattahoochee Technical College from 2015 to 2016, where he focused on Legal Assistant/Paralegal studies. He achieved a qualification in this field, which has contributed to his skill set in operations and customer service. Additionally, he has trained as a subject matter expert in various forms of customer communications, including SMS messaging, chat, and phone interactions.
Background
James Barkley has been based in Atlanta, Georgia, for his professional career. His extensive experience at Allconnect spans over 16 years, during which he has developed a deep understanding of customer operations and facilities management. His background in legal studies complements his operational role by enhancing his problem-solving capabilities.
Achievements
In addition to his operational role, James Barkley authored a book titled 'A Word Daily Inspiration For Life's Journey - Volume One', which was published by Xlibris. This work reflects his commitment to personal development and inspiration, showcasing his ability to engage with broader themes beyond his professional responsibilities.