Ryan Anderson
About Ryan Anderson
Ryan Anderson serves as the Vice President of Customer Operations at Allconnect, where he has significantly improved customer satisfaction metrics and operational performance since 2010. He oversees workforce operations for over 800 associates and has transformed the company's customer experience program to achieve top rankings in customer satisfaction.
Work at Allconnect
Ryan Anderson has served as the Vice President of Customer Operations at Allconnect since 2010. In this role, he oversees workforce operations for over 800 associates across three domestic and four offshore locations. He is responsible for ensuring compliance with quality assurance and call center guidelines, which contributes to the overall efficiency and effectiveness of customer service operations.
Customer Experience Transformation
Under Ryan Anderson's leadership, Allconnect's customer experience program underwent significant transformation, leading to the organization achieving the top ranking on The ACSI customer satisfaction index among publicly measured companies. He has implemented strategies that have notably improved customer satisfaction levels and operational performance.
Achievements in Customer Satisfaction
Ryan has led the enterprise voice of the customer program, resulting in an increase in customer satisfaction levels from 85.3% to 88.3%, marking the highest levels in the organization's history. Additionally, he improved Allconnect's Net Promoter Score from 37.4 to 52.8 year over year, demonstrating a strong commitment to enhancing customer loyalty and satisfaction.
Education and Expertise
Ryan Anderson studied at SUNY Brockport from 1989 to 1993, where he earned a Bachelor of Science degree. His academic focus included Political Science, History, and English, providing him with a diverse educational background that supports his role in customer operations and management.