Riccardo Mignano
About Riccardo Mignano
Riccardo Mignano is a Customer Care Manager at Allurion Technologies, where he focuses on enhancing patient engagement through multi-channel strategies and daily patient interactions. He previously worked at eBay and Convergys, and holds a Bachelor's degree in Humanities from Università degli Studi di Napoli Federico II.
Work at Allurion Technologies
Riccardo Mignano has been serving as the Customer Care Manager at Allurion Technologies since 2021. In this role, he conducts clinic visits to provide training for front desk staff and perform mini business reviews. His efforts focus on building strong relationships with clinic teams to enhance patient conversions. Mignano has implemented a multi-channel lead nurture strategy that includes SMS, WhatsApp, and email campaigns, aimed at improving patient engagement and conversion rates. He engages in 55-60 patient contact attempts daily, emphasizing the quality and consistency of interactions to drive sales and return on investment.
Previous Experience at eBay
Before joining Allurion Technologies, Riccardo Mignano worked at eBay from 2016 to 2021 as a Subject Matter Expert in Senior VIP Italian support. His tenure lasted five years and took place in Dublin, Ireland. In this capacity, he provided specialized support to high-value customers, contributing to the overall customer satisfaction and service quality at eBay.
Experience at Convergys
Riccardo Mignano's career includes a position at Convergys, where he worked as Technical Italian support for Microsoft Surface from 2015 to 2016. His role involved providing technical assistance to customers, enhancing their experience with Microsoft Surface products. This experience contributed to his skills in customer support and technical problem-solving.
Education and Academic Background
Riccardo Mignano studied at the Università degli Studi di Napoli Federico II, where he achieved a Bachelor's degree in Humanities/Humanistic Studies. This educational background has provided him with a foundation in critical thinking and communication, which are essential skills in his current role in customer care.
Key Responsibilities and Skills
In his current role, Riccardo Mignano is responsible for collecting and updating CRM data, ensuring accurate reporting of key performance indicators such as ROI and patient event planning. He collaborates closely with the marketing team to manage social media interactions, addressing patient inquiries and complaints promptly. His focus on data accuracy and customer engagement strategies supports the overall objectives of Allurion Technologies.