Ashley F.
About Ashley F.
Ashley F. is an Operations Specialist with extensive experience in healthcare operations and administration. She has worked in various roles across multiple organizations, including HMS and Gainwell Technologies, and is currently employed at Alma in the Dallas-Fort Worth Metroplex.
Current Role at Alma
Ashley F. serves as an Operations Specialist at Alma, a position she has held since 2023. In this role, she operates within the Dallas-Fort Worth Metroplex, focusing on enhancing operational efficiency and client engagement. Her responsibilities include utilizing her extensive background in healthcare operations to streamline processes and improve service delivery.
Previous Experience in Healthcare Operations
Prior to her current role, Ashley held various positions in healthcare operations. She worked at Optum as a Patient Care Coordinator for two months in 2023, where she managed patient interactions. Before that, she spent six months as an Administrative Associate at UT Southwestern Medical Center in 2023. Her experience also includes five years at HMS, where she served in multiple roles, including Carrier Refund Analyst II and Enterprise Delivery Analyst II.
Education and Expertise
Ashley holds a Master of Public Administration (MPA) from Western Governors University, which she pursued from 2022 to 2024. She also earned a Bachelor of Science in Early Childhood Education and Teaching from Texas Woman's University, completing her studies from 2001 to 2006. Her expertise includes utilizing tools such as Kareo, payer portals, and Google Suite for detailed investigations and problem-solving.
Skills in Communication and Problem-Solving
Ashley specializes in devising creative solutions to operational challenges by leveraging available resources. She acts as a knowledgeable bridge between clients, providers, and stakeholders, facilitating effective communication. Her ability to analyze situations and implement solutions contributes to her effectiveness in her roles within healthcare organizations.
Career Progression at HMS
Ashley has a notable history with HMS, where she worked from 2011 to 2021. During her tenure, she held several positions, including Carrier Relationship Analyst, Provider Support Specialist II, and Contract Operations Analyst I. This diverse experience allowed her to develop a comprehensive understanding of healthcare operations and client relations.