Jack Z.
About Jack Z.
Jack Z. is a Senior Team Leader in Operations with expertise in risk management and team leadership. He has a background in human resources and has held various roles in the mortgage and food service industries.
Work at Alma
Currently, Jack Z. serves as the Senior Team Leader in Operations at Alma, a position he has held since 2023. In this role, he is responsible for identifying potential risks to operational success and developing proactive strategies to mitigate them. He implements robust risk management protocols to ensure smooth operations. Jack directly manages a high-performing team of over 12 associates, fostering a collaborative culture focused on achieving results. His responsibilities also include collaborating with senior management to develop and execute strategic plans aligned with organizational objectives.
Previous Experience at Rocket Mortgage
Jack Z. has extensive experience at Rocket Mortgage, where he held multiple roles. He served as an Executive Client Communications Specialist from 2018 to 2020, followed by a position as Team Leader in Business Operations from 2020 to 2022. In 2020, he also worked as an Executive Credit Underwriter for a period of nine months. His tenure at Rocket Mortgage allowed him to develop skills in client communication, team leadership, and credit underwriting, contributing to his operational expertise.
Education and Expertise
Jack Z. studied Human Resources Management and Services at Wilmington University, where he earned a Bachelor of Science degree. He also completed his high school education at Sterling Heights High School, obtaining a High School Diploma. His educational background provides a foundation for his expertise in operations management, risk assessment, and team leadership.
Background in Customer Service and Management
Before his roles in the mortgage industry, Jack Z. worked as an Assistant Manager at Beyond Juicery + Eatery from 2015 to 2017. This position helped him develop customer service and management skills that are essential in his current operational leadership role. Additionally, he worked as an Office Support Assistant at RE/MAX First for one year, further enhancing his administrative and support capabilities.
Achievements in Team Performance
Jack Z. has implemented a comprehensive training program in collaboration with an Operations Specialist, which resulted in a 94% average in team quality and performance. He utilizes data analysis and key performance indicators to inform decision-making processes, driving operational excellence within his team. His focus on performance metrics contributes to the overall success of the operations team.