Nurisellie Morales
About Nurisellie Morales
Nurisellie Morales is an Enablement Specialist focused on training at Alma, where she has worked since 2022. She has a diverse background in customer experience and sales, with previous roles at General Assembly and Samsung Electronics America.
Current Role at Alma
Nurisellie Morales serves as an Enablement Specialist — Training at Alma, a position she has held since 2022. In this role, she designs skill assessments that promote a growth mindset within the Customer Experience (CX) team. She is responsible for creating continuing education opportunities to engage team members over time. Additionally, she leads Zoom orientations and training sessions for new CX team members, ensuring they are well-prepared for their roles. Morales collaborates closely with the Senior Enablement Manager to identify and address gaps in existing training materials.
Previous Experience at Alma
Prior to her current role, Nurisellie Morales worked at Alma as a CX Associate from 2021 to 2022. During her time in this position, she contributed to the customer experience initiatives of the organization. Her experience at Alma has provided her with insights into customer needs and service delivery, which she now leverages in her training role.
Experience at General Assembly
Nurisellie Morales held multiple roles at General Assembly from 2018 to 2021. She started as an Account Executive in 2018 and progressed to Senior Account Executive, Tier II, by 2021. Her responsibilities included managing client relationships and driving sales efforts. This experience in a fast-paced educational environment equipped her with valuable skills in communication and client engagement.
Background in Technology and Sales
Before her tenure at General Assembly, Morales worked at Samsung Electronics America in various capacities from 2015 to 2017. She served as a Senior Technical Consultant and later as a Field Sales Manager in the Mobile Division. Her roles involved technical training and sales management, providing her with a solid foundation in both technology and customer interaction.
Educational Background
Nurisellie Morales has pursued various educational opportunities to enhance her skills. She studied Communication and Media Studies at the City University of New York City College. Additionally, she earned an Associate of Arts (A.A.) degree in Liberal Arts and Sciences from the Borough of Manhattan Community College. Morales has also achieved multiple certificates from General Assembly in areas such as Visual Design, Data Analytics, Front-End Web Development, and Python Programming.