Roopa Rajendra
About Roopa Rajendra
Roopa Rajendra is a Program Manager with expertise in training within the insurance and telecom sectors. She has over 17 years of experience in operations management, primarily at Max Life Insurance Company Limited, and currently works at Amazon Development Center.
Work at Amazon Development Center
Roopa Rajendra has been employed as a Program Manager at Amazon Development Center since 2022. In this role, she focuses on managing programs that enhance operational efficiency and customer satisfaction. Her experience in the insurance and telecom sectors informs her approach to program management, allowing her to implement effective training and development strategies.
Experience in Insurance and Telecom Sectors
Roopa Rajendra has over 17 years of experience in the insurance sector, primarily with Max Life Insurance Company Limited, where she served in various capacities including Operations Manager and Chief Manager. Her tenure at Max Life spanned from 2005 to 2022, during which she developed expertise in process and operations management. Additionally, she worked as a Senior Customer Service Executive at Tata Teleservices and ICICI One Source Co. Ltd, gaining valuable experience in customer service.
Education and Expertise
Roopa Rajendra holds a Master of Commerce (MCom) degree with a specialization in Banking from Mysore University, which she completed from 2001 to 2003. She also earned a Bachelor of Commerce degree from Canara College between 1996 and 1999. Her educational background is complemented by a Six-Sigma Green Belt certification, signifying her proficiency in process improvement and quality management.
Background in Customer Service
Roopa Rajendra began her career in customer service, working as a Senior Customer Service Executive at ICICI One Source Co. Ltd and Tata Teleservices. Her commitment to exceptional customer service has been a consistent theme throughout her career. She has developed strong analytical skills and business acumen, which contribute to her effectiveness in enhancing employee morale and customer satisfaction.
Professional Development and Skills
Throughout her career, Roopa Rajendra has demonstrated a commitment to professional development. She has focused on fostering employee morale and delivering high-quality customer service. Her analytical skills and understanding of business operations have positively impacted the organizations she has worked for, particularly in the insurance sector.