April Saucedo
About April Saucedo
April Saucedo is a Fulfillment Center Associate at Amazon, where she has worked since 2017. She has a background in operations management and has contributed to significant improvements in quality and performance metrics.
Work at Amazon Fulfillment Centre
Currently, April Saucedo serves as a Fulfillment Center Associate at Amazon Fulfillment Centre in San Marcos, Texas. She has held this position since 2017, accumulating seven years of experience in the role. During her tenure, she has been involved in various operational processes, including stow and pick paths, allowing her to gain a comprehensive understanding of warehouse operations. Her contributions have been significant in enhancing team performance and achieving operational goals.
Education and Expertise
April Saucedo studied at ITT Technical Institute-Austin from 2012 to 2014, completing a two-year program. This educational background has equipped her with technical skills relevant to her career in fulfillment and operations. Her expertise is further demonstrated through her practical experience in various roles within the logistics and customer service sectors.
Background in Customer Service
Before her current role at Amazon, April worked as a Member Service Specialist at CSIdentity from 2014 to 2015. This position, located at 1501 S. Mopac Expressway, Suite 200, Austin, TX, provided her with valuable customer service experience. Additionally, she completed a three-month internship at Travis County in 2013, gaining further insights into operational processes.
Achievements in Operational Excellence
April Saucedo has made notable contributions to operational excellence at Amazon Fulfillment Centre. She was chosen to perform Stow audits based on her performance, leading to a 30% decrease in Defects Per Million Opportunities (DPMO) for SAT2 between March 2019 and April 2019. Furthermore, she played a key role in recruiting and training associates, which contributed to SAT2 achieving the number one position in the network for quality.
Collaboration and Team Development
In her role, April has collaborated with Area Managers to set team goals that focus on addressing prevalent defects. This collaboration has enhanced team performance and operational efficiency. Her decision to transfer from the stow path to the pick path reflects her commitment to understanding different operational aspects and challenges within the fulfillment center.