Matt Lee
About Matt Lee
Matt Lee serves as the Chief Delivery Officer at Amdaris, bringing over 20 years of experience in managing complex IT systems. His leadership has significantly transformed Amdaris' delivery organization, resulting in substantial revenue growth and improved customer satisfaction metrics.
Work at Amdaris
Matt Lee has been serving as the Chief Delivery Officer at Amdaris since 2021. In this role, he led the transformation of the delivery organization, resulting in a tenfold increase in annual revenue over three years. He previously held the position of Head of Managed Services at Amdaris from 2019 to 2021. During his tenure, he implemented the 'Amdaris Way' best practice framework, which standardized operational excellence across the company. He also instituted Guilds to enhance learning and development opportunities for employees.
Previous Experience
Before joining Amdaris, Matt Lee held several key positions at various organizations. He worked at Civica as Head of Service Delivery from 2017 to 2018 and as Managed Services Director from 2018 to 2019. His experience at IPL included roles as Service Portfolio Manager from 2013 to 2016, Project Manager from 2008 to 2011, and Service Manager from 2011 to 2013. Additionally, he was a Business Manager at Zircon Software Limited from 2001 to 2008.
Education and Expertise
Matt Lee studied Mathematics at the University of Bath, where he earned a Bachelor of Science (BSc) degree from 1995 to 1999. He also attended Horndean Community School. With over 20 years of experience in developing and managing complex IT systems, he has cultivated expertise in service delivery, project management, and operational excellence.
Achievements
Matt Lee has made significant contributions to Amdaris, including the development of a scalable Target Operating Model that facilitated substantial company growth. He played a pivotal role in enhancing customer satisfaction, achieving an improvement in Net Promoter Score (NPS) from 30 to 85. Additionally, he contributed to the creation of pre-sales collateral and processes that supported business development efforts and oversaw a client portfolio that includes notable companies such as Robert Walters, Pearson, and Knight Frank.