William Filler
About William Filler
William Filler is a Tier 2 Support Specialist with extensive experience in IT support roles, currently employed at Amentum in Austin, Texas. He has a Bachelor's degree in Network and Communications Management from Devry University and possesses advanced skills in Adobe Photoshop and logistics management.
Current Role at Amentum
William Filler serves as a Tier 2 Support Specialist at Amentum, a position he has held since 2020. He is based in Austin, Texas, where he provides advanced technical support and troubleshooting for various IT issues. His role involves assisting users with complex problems, ensuring efficient resolution, and maintaining high levels of customer satisfaction.
Previous Experience in IT Support
Prior to his current position, William Filler worked at Living Direct as a Helpdesk Analyst from 2017 to 2020. He gained valuable experience in IT support during this three-year tenure. He also briefly worked at AECOM as a Help Desk Specialist for two months in 2020. His earlier role at ASM Research as an Information Technology professional from 2016 to 2017 further solidified his foundation in IT support.
Education and Expertise
William Filler earned a Bachelor's degree in Network and Communications Management from DeVry University in Austin, where he studied from 2013 to 2015. His educational background provides him with a solid understanding of networking principles and communication technologies. Additionally, he possesses advanced skills in Adobe Photoshop, showcasing a diverse skill set that extends beyond traditional IT support.
Logistics Management Skills
In addition to his technical expertise, William Filler has a background in logistics management. This knowledge complements his IT support skills, allowing him to understand and address the logistical aspects of technology deployment and support. His combined skills in IT and logistics enhance his ability to provide comprehensive support solutions.