Sue Parsons
About Sue Parsons
Sue Parsons is a Case Filing Specialist currently employed at the American Arbitration Association since 2021. She has previously held positions at Sykes Enterprises, Travelers, and Firstsource Advantage, accumulating over a decade of experience in various roles.
Current Role at American Arbitration Association
Sue Parsons has been employed as a Case Filing Specialist at the American Arbitration Association since 2021. In this role, she is responsible for managing the filing of cases and ensuring compliance with procedural requirements. Her expertise contributes to the efficient operation of arbitration processes.
Previous Experience at Sykes Enterprises
Prior to her current position, Sue Parsons worked at Sykes Enterprises, Incorporated as a Team Manager from 2012 to 2018. During her six years in this role, she oversaw team operations and contributed to the development of customer service strategies.
Experience at Travelers Insurance
From 2018 to 2021, Sue Parsons served as a Customer Service Representative at Travelers in Buffalo, New York. In this position, she was responsible for addressing customer inquiries and providing support related to insurance products and services.
Background at Firstsource Advantage, LLC
Sue Parsons worked at Firstsource Advantage, LLC as a collector from 2006 to 2011. Over the course of five years, she focused on debt collection and customer communication, contributing to the company's financial recovery efforts.
Education at Wittenberg University
Sue Parsons studied at Wittenberg University from 1996 to 1998. Her education provided her with foundational knowledge and skills that have supported her career in customer service and case management.