Brian Bain
About Brian Bain
Brian Bain serves as the Manager of Service Desk Operations at the American Chemical Society, where he has implemented self-service knowledge management systems and overseen VoIP contact center operations. He has over a decade of experience in technical support and team development, having previously worked in various roles at CAS and the Ohio Department of Insurance.
Current Role at American Chemical Society
Brian Bain serves as the Manager of Service Desk Operations at the American Chemical Society, a position he has held since 2021. In this role, he has implemented Self-Service Knowledge Management systems and developed end-user portals, surveys, forms, and workflows within IT Service Management tools. His responsibilities also include overseeing the VoIP Contact Center utilizing TalkDesk technology.
Previous Experience at CAS
Prior to his current position, Bain worked at CAS for a total of nine years. He served as a Workplace Engineer from 2012 to 2018 and later as a Workplace Engineer Supervisor from 2018 to 2021. During his tenure, he contributed to various technical projects and initiatives, enhancing workplace efficiency.
Experience at Ohio Department of Insurance
Bain worked as a Complaint Analyst 2 at the Ohio Department of Insurance from 2002 to 2012. Over the course of ten years, he gained valuable experience in analyzing complaints and providing support within the insurance sector.
Educational Background
Bain earned his Bachelor's Degree in Social & Behavioral Sciences with a focus on Political Science from The Ohio State University, where he studied from 2001 to 2005. He completed his high school education at Newark High School, graduating in 2001.
Technical Skills and Team Development
Bain has extensive experience supporting over two thousand users globally in a technical environment. He enjoys both direct technical work and team development, demonstrating a commitment to enhancing team performance and user satisfaction.