Will Dagpin, Cem, Cea
About Will Dagpin, Cem, Cea
Will Dagpin is a Customer Service Account Manager at American Electric Power, where he has worked since 2010. He manages a portfolio of Commercial and Industrial customers in Zanesville, Cambridge, and Coshocton, Ohio, addressing service requests, billing issues, outage events, and power quality.
Work at American Electric Power
Will Dagpin has served as a Customer Service Account Manager at American Electric Power since 2010. In this role, he is responsible for managing customer service operations, including handling new service requests, addressing billing issues, managing outage events, and ensuring power quality for his customers. His work primarily focuses on a portfolio of Commercial and Industrial customers in Zanesville, Cambridge, and Coshocton, Ohio, who have a monthly demand of 750KW or more.
Education and Expertise
Will Dagpin earned a Bachelor of Science degree in Electromechanical Engineering from Miami University, where he studied from 2006 to 2010. His educational background provides him with a strong foundation in engineering principles, which supports his role in customer service and technical problem-solving within the electric utility sector.
Background
Will Dagpin has been actively working in the field of customer service management for over 14 years. His experience at American Electric Power has equipped him with the skills necessary to effectively manage customer relationships and address complex service issues. His focus on Commercial and Industrial clients highlights his expertise in handling high-demand energy needs.
Customer Portfolio Management
In his current position, Will Dagpin manages a portfolio of Commercial and Industrial customers with significant energy demands. These customers require specialized attention due to their monthly demand of 750KW or more. His role involves ensuring that these clients receive timely and effective service, which is crucial for maintaining their operational efficiency.