Marcell Thomas
About Marcell Thomas
Marcell Thomas is a Help Desk Specialist currently employed at American Home Shield since 2021. He has a diverse work history in technical support and event management, with previous roles at ProTech Systems Group, FedEx Ground, and the University of Missouri.
Current Role at American Home Shield
Marcell Thomas has been employed at American Home Shield as a Help Desk Specialist since 2021. In this role, he provides technical support and assistance to customers, ensuring their inquiries and issues are addressed efficiently. His responsibilities include troubleshooting technical problems and guiding users through solutions.
Previous Experience in IT Support
Before joining American Home Shield, Marcell worked at ProTech Services Group, Inc. as an Information Technology Service Desk professional from 2020 to 2021. He also held a position as a Repair Technician at ProTech Systems Group, Inc. from 2018 to 2019. These roles contributed to his expertise in technical support and customer service within the IT sector.
Background in Event and Research Support
Marcell's background includes experience at the University of Missouri, where he worked as an Event Technician and as a Research and Inventory Assistant in 2015. He also served as an Art History Intern at the same institution. These positions provided him with skills in event coordination and research support.
Education and Academic Qualifications
Marcell Thomas studied at the University of Missouri-Columbia, where he earned a Bachelor of Arts (B.A.) in History. His academic journey spanned from 2012 to 2016, equipping him with a solid foundation in historical studies and critical thinking.
Early Career at FedEx Ground
Marcell began his career at FedEx Ground as a Package Handler from 2016 to 2017. This role involved managing package sorting and ensuring timely processing, which contributed to his understanding of logistics and operational efficiency.