Michael Montarella
About Michael Montarella
Michael Montarella serves as the Manager of BPO Vendor Management at American Home Shield, a position he has held since 2020. He has extensive experience in customer service and operations, with a background in business administration and engineering.
Work at American Home Shield
Michael Montarella has been serving as the Manager of BPO Vendor Management at American Home Shield since 2020. In this role, he is responsible for overseeing vendor relationships and ensuring effective management of business process outsourcing operations. Prior to this position, he held various roles within the company, including Customer Service Representative I, Authorizations Representative I & II, and Service Operations Supervisor. His extensive experience within American Home Shield spans over a decade, showcasing his familiarity with the company's operations and objectives.
Education and Expertise
Michael Montarella studied at West Georgia Technical College, where he earned a degree in Business Administration, Management and Operations from 2017 to 2022. He also attended Columbus State University, focusing on Engineering from 2000 to 2003. His educational background provides a foundation for his expertise in strategic planning and business process improvement, which are essential for effective vendor management.
Background
Before joining American Home Shield, Michael Montarella worked at the Cystic Fibrosis Foundation as a Production Engineering Specialist for eight months in 2006. His career at American Home Shield began in 2008, where he progressed through various roles, gaining valuable experience in customer service and operations management. This diverse background contributes to his skills in team building and managing cross-functional teams.
Achievements
Michael Montarella has a proven track record in team building, which is critical for managing cross-functional teams in BPO vendor management. His strong skills in strategic planning and business process improvement have aided in the development of long-term vendor management goals. His contributions to American Home Shield reflect his commitment to optimizing vendor management strategies.