Laurena Lamberty
About Laurena Lamberty
Laurena Lamberty serves as the Director of Customer Service at the American Society of Civil Engineers, where she has worked for 22 years. She possesses a strong background in customer service management and specializes in technology assessment to enhance service processes.
Work at American Society of Civil Engineers
Laurena Lamberty has served as the Director of Customer Service at the American Society of Civil Engineers since 2002. With over 22 years in this role, she has demonstrated extensive expertise in customer service management. Her responsibilities include overseeing the customer service department and implementing strategies to improve service delivery. Lamberty's leadership has contributed to the organization's commitment to providing high-quality support to its members.
Education and Expertise
Laurena Lamberty earned a Bachelor's Degree in Business Administration and Management from Strayer University. Her educational background has equipped her with the necessary skills to excel in her role as Director of Customer Service. Lamberty specializes in technology assessment, focusing on enhancing customer service processes and outcomes through innovative solutions.
Background
Before becoming the Director of Customer Service, Laurena Lamberty held senior management positions in Data Processing and Fulfillment and the Member Call Center. This diverse experience has provided her with a comprehensive understanding of customer service operations and the ability to manage various aspects of service delivery effectively.
Achievements
Laurena Lamberty is recognized for her ability to motivate staff and foster a positive work environment. She has successfully implemented cultural changes within the customer service department, leading to significantly improved customer statistics. Lamberty is known for developing effective strategies that streamline operations and enhance team performance, contributing to the overall success of the customer service function.