Amy Hayes
About Amy Hayes
Amy Hayes is a Customer Care Manager at Americold Logistics, LLC., with extensive experience in customer service and medical supply distribution. She has held various managerial roles, including positions at the American Cancer Society and Cardinal Health, and possesses strong conflict resolution and coaching skills.
Work at Americold
Amy Hayes has been serving as the Customer Care Manager at Americold Logistics, LLC. since 2020. In this role, she utilizes her strong conflict resolution and coaching abilities to supervise effectively. Her responsibilities include establishing rapport with various stakeholders, including Customer Service and Warehouse Operations teams, as well as end user Clinicians and Hospital Purchasing Departments. She focuses on driving customer loyalty by presenting cost-saving initiatives and implementing lean processes to minimize waste.
Previous Experience at American Cancer Society
Prior to her current role, Amy Hayes worked at the American Cancer Society from 2014 to 2020. She held the position of Customer Logistics Senior Manager for six years in Atlanta, Georgia. During her tenure, she also served as Procurement Manager for a brief period in 2014. Her experience in these roles contributed to her expertise in customer logistics and procurement within the healthcare sector.
Career at Cardinal Health
Amy Hayes has extensive experience at Cardinal Health, where she worked in various capacities from 2006 to 2013. She began as a Customer Advocate and progressed to Customer Advocate Supervisor, and later served as Field Service Manager. Her roles involved managing customer relations and overseeing service operations, which enhanced her skills in conflict resolution and customer care.
Education and Expertise
Amy Hayes holds a Master's degree in Counselor Education/School Counseling and Guidance Services from The University of New Mexico, which she completed in 2001. She also earned a Bachelor of Science in Social Work from Radford University in 1998. Her educational background supports her expertise in medical supply distribution services, particularly in contracts and pricing related to Group Purchasing Organizations (GPOs).