Sue Hays
About Sue Hays
Sue Hays is a Customer Service Representative at Americold Logistics, LLC, with a background in management and account management. She is recognized for her unique approach to customer service, which includes using humor to engage clients and build strong relationships.
Work at Americold
Sue Hays has been employed at Americold Logistics, LLC. as a Customer Service Representative since 2015. In this role, she focuses on delivering effective customer service and support. Her tenure at Americold spans over nine years, during which she has developed a reputation for her unique approach to customer interactions. Hays emphasizes the importance of engagement and relationship-building in her work, contributing to the overall customer experience.
Previous Experience at Starbucks
Prior to her current role, Sue Hays served as a Store Manager at Starbucks from 1998 to 2004 in the Portland, Oregon area. During her six years with the company, she gained valuable experience in managing operations and customer relations. This position helped her develop skills in team leadership and customer service, which she has carried into her subsequent roles.
Career at Rentrak
Sue Hays worked for Rentrak for a decade as an Account Manager. In this capacity, she focused on building long-term customer loyalty. Her efforts in establishing strong relationships with clients were instrumental in enhancing customer satisfaction and retention. This experience further solidified her commitment to providing consistent support in her customer service roles.
Education and Expertise
Sue Hays completed her education at Northbend High School in Northbend, Oregon, where she earned her high school diploma from 1980 to 1984. She studied Business Administration and Management, which provided her with foundational knowledge applicable to her career in customer service. Her educational background complements her practical experience in various customer-facing roles.
Customer Service Approach
In her customer service roles, Sue Hays is known for her unique approach that incorporates humor to engage clients. This method not only enhances the customer experience but also fosters positive relationships with both clients and co-workers. Hays demonstrates a strong commitment to providing consistent support and follow-through, which is essential in maintaining customer satisfaction.