Johan Zamora
About Johan Zamora
Johan Zamora is the Country Manager at Amherst Holdings in Costa Rica, with a background in accounting and extensive experience in fraud prevention and call center management. He has held various managerial roles at Western Union and possesses certifications as a Scrum Master and Product Owner.
Work at Amherst Holdings
Johan Zamora has been serving as the Country Manager at Amherst Holdings since 2021. In this role, he oversees operations in Costa Rica, focusing on strategic management and operational efficiency. His responsibilities include leading teams, managing resources, and implementing company policies to enhance performance. Zamora's leadership is crucial in aligning the company's objectives with local market demands.
Education and Expertise
Johan Zamora holds a Bachelor of Arts in Accounting from Universidad Internacional de las Américas, where he studied from 2011 to 2020. He also earned a Bachelor of Arts in English Teaching from Universidad Latinoamericana de Ciencia y Tecnología, completing his studies from 2000 to 2002. In addition to his academic qualifications, Zamora is a certified Scrum Master and Product Owner, showcasing his expertise in agile project management methodologies.
Background
Zamora has a diverse professional background, primarily in financial operations and management. He began his career at Stream Global Services as a Service Delivery Manager from 2009 to 2011. He then joined Western Union, where he held various roles, including Financial Operations Manager, Fraud Investigations & Operations Manager, and Senior Manager of Product Delivery - CRM, accumulating over a decade of experience in the financial services sector.
Achievements
Throughout his career, Johan Zamora has developed extensive experience in fraud prevention and loss mitigation strategies. His roles at Western Union involved managing teams and implementing effective operational processes. He has also demonstrated strong skills in project management and people management, contributing to the success of various initiatives within the organizations he has worked for.
Skills and Competencies
Johan Zamora possesses a range of skills that enhance his effectiveness as a manager. He is skilled in data mining techniques, which support decision-making processes. His experience managing call centers with over 200 personnel highlights his capability in handling large teams. Additionally, Zamora demonstrates excellent interpersonal skills and has a background in sales, further strengthening his leadership profile.