Ricardo Casso
About Ricardo Casso
Ricardo Casso is a Service Desk Supervisor at Amherst Holdings in Austin, Texas, where he has worked since 2018. He has a background in IT support and networking, with previous roles at Image Microsystems, Main Street Renewal, and Golfsmith International.
Work at Amherst Holdings
Ricardo Casso has served as the Service Desk Supervisor at Amherst Holdings since 2018. In this role, he oversees the service desk operations, ensuring efficient support for users. His tenure at Amherst Holdings spans six years, during which he has contributed to improving service delivery and user satisfaction in the Austin, Texas area.
Previous Employment Experience
Before joining Amherst Holdings, Ricardo Casso held several positions in the IT support field. He worked as a Desktop Support Specialist at Main Street Renewal for six months in 2017-2018. Prior to that, he was an IT System Analyst at Golfsmith International from 2014 to 2017, where he focused on system analysis and support. His career began at Image Microsystems as a Repair Tech from 2012 to 2014, providing hands-on technical support.
Education and Expertise
Ricardo Casso studied at South Texas College, where he focused on Networking Specialist and achieved a degree in Business Computer Systems. His education spanned from 2008 to 2011, equipping him with foundational knowledge and skills in IT and networking that he has applied throughout his career.
Career Development Timeline
Ricardo Casso's career in IT began in 2012 and has progressed through various roles. After working as a Repair Tech, he transitioned to an IT System Analyst role at Golfsmith International. Following that, he served as a Desktop Support Specialist at Main Street Renewal. His current position as Service Desk Supervisor at Amherst Holdings marks a significant advancement in his career, reflecting his growth and expertise in IT support.