Michael Mc Macken
About Michael Mc Macken
Michael McMacken is a Senior Product Support Specialist at Amplemarket in Belfast, Northern Ireland, with a diverse background in both technical support and hospitality roles.
Title
Michael Mc Macken holds the position of Senior Product Support Specialist at Amplemarket. His responsibilities likely involve assisting customers with technical issues, troubleshooting product-related problems, and ensuring customer satisfaction.
Professional Experience at Amplemarket
As of now, Michael Mc Macken works at Amplemarket in Belfast, Northern Ireland, United Kingdom. In his role as Senior Product Support Specialist, he plays a crucial role in maintaining the product's performance and aiding users in maximizing its functionalities.
Previous Role at Proofpoint
From 2016 to 2023, Michael Mc Macken was employed at Proofpoint as a Senior Product Support Engineer. During his seven-year tenure, he likely engaged in complex problem-solving tasks and provided technical assistance to customers, contributing to the efficiency and effectiveness of the support team.
Career Transition from Hospitality to Tech
Michael Mc Macken has shown significant versatility and adaptability by transitioning from the hospitality industry to a technical support role. His prior experience as a bartender at Filthy McNastys from 2014 to 2015 and as a Food and Beverage Assistant at Roe Park Resort from 2013 to 2014 likely enhanced his interpersonal and communication skills, which are beneficial in his current technical roles.
Educational Background
Michael's diverse educational background includes a Master’s Degree in Professional Software Development from Ulster University (2015-2016) and a Master’s Degree in English Language and Literature from the University of Dundee (2008-2012). He completed his high school education at Limavady Grammar School, focusing on A-Level and GCSE from 2001 to 2008. This broad academic foundation complements his professional expertise.