Frankie Guynes
About Frankie Guynes
Frankie Guynes serves as the Director of Customer Success at Anaconda, Inc., where he promotes a company-wide approach to customer success. He has extensive experience in customer relationship management, having held various roles in notable companies such as Coldwell Banker Real Estate, Sprint Nextel, and FieldAware.
Current Role at Anaconda
Frankie Guynes serves as the Director of Customer Success at Anaconda, Inc., a position held since 2021. In this role, Guynes emphasizes the importance of a company-wide approach to customer success, advocating that every employee contributes to this objective. The focus is on fostering a culture that prioritizes customer satisfaction and engagement.
Previous Experience in Customer Success
Prior to joining Anaconda, Guynes accumulated extensive experience in customer success roles. Guynes worked as the Director of Customer Success at Omnigo for five months in 2020. Additionally, Guynes held the position of Manager of Customer Success at FieldAware from 2017 to 2020 and served as a Customer Success Manager at Infor and PeopleMatter powered by Snagajob. This diverse background underscores a strong commitment to enhancing customer experiences.
Real Estate and Management Background
Before focusing on customer success, Guynes worked as a Real Estate Agent at Coldwell Banker Real Estate from 2007 to 2012. This role provided valuable insights into client relationships and service delivery. Guynes also held various management positions, including Customer Relationship Manager II at Sprint Nextel from 1998 to 2007, where skills in customer management were further developed.
Educational Background
Guynes earned a Bachelor's degree in Emergency Administration and Planning from the University of North Texas, studying from 1992 to 1996. This educational foundation contributes to a comprehensive understanding of organizational management and operational strategies.