Alvin Liew
About Alvin Liew
Alvin Liew serves as the Vice President of APAC Customer Success at Anaplan, leveraging his extensive experience in customer success roles across multiple companies, including Salesforce and Oracle. He holds a B.S. in Chemical Engineering from the University of California, Berkeley, and an MBA from INSEAD.
Work at Anaplan
Alvin Liew serves as the Vice President of APAC Customer Success at Anaplan. He has held this position since 2021, contributing to the company's efforts in enhancing customer satisfaction and success across the Asia-Pacific region. In this role, he focuses on leadership development and fostering a strong organizational culture within the APAC Leadership team.
Previous Experience at Salesforce
Alvin Liew has extensive experience at Salesforce, where he held multiple roles over several years. He served as Customer Success Director for Asia from 2012 to 2013, followed by a position as Customer Success Director for Global Accounts from 2013 to 2015. He later became the Senior Director of the Customer Success Group from 2015 to 2019 and held the role of Regional Vice President for International Customer Success covering EMEA, APAC, and LATAM from 2019 to 2020. His tenure at Salesforce highlights his expertise in customer success management.
Career Background at Oracle and Citi
Before joining Salesforce, Alvin Liew worked at Oracle as a Senior Manager in Customer Advocacy from 2008 to 2012. He also gained experience at Citi - Global Consumer Group, where he served as Assistant Vice President from 2006 to 2007. His roles in these organizations contributed to his understanding of customer relations and advocacy.
Education and Expertise
Alvin Liew studied Chemical Engineering at the University of California, Berkeley, where he earned a Bachelor of Science degree from 1996 to 2000. He furthered his education by obtaining an MBA from INSEAD in 2006. His academic background, combined with his professional experience, has equipped him with strong bi-cultural strengths and expertise in building Customer Success Organizations.
Leadership Development and Culture
Alvin Liew has a passion for leadership development and culture, which plays a significant role in his current position at Anaplan. He focuses on creating a positive work environment and developing leadership skills within his team. His commitment to these areas is essential for driving success in customer relations and organizational effectiveness.