Matt Tattersall
About Matt Tattersall
Matt Tattersall is an Application Support Manager at Andor Health, where he has worked since 2022. He has a background in customer success and technical support, with previous roles at focusIT, Inc and ABILITY Network.
Work at Andor Health
Matt Tattersall has served as the Application Support Manager at Andor Health since 2022. In this role, he is responsible for overseeing application support operations, ensuring that users receive effective assistance and that applications function optimally. His tenure at Andor Health has allowed him to leverage his extensive experience in technical support and customer service to enhance the user experience.
Previous Experience in Customer Success
Before joining Andor Health, Matt Tattersall worked at focusIT, Inc as a Customer Success Manager from 2021 to 2022. In this position, he focused on ensuring customer satisfaction and fostering strong relationships with clients. His work contributed to improving customer retention and engagement during his time in Tampa, Florida.
Technical Support Management Background
Matt Tattersall held the position of Technical Support Manager at ABILITY Network from 2017 to 2022. During his five years in this role, he managed a team responsible for providing technical assistance and support to clients. His leadership helped streamline support processes and improve service delivery in the Tampa/St. Petersburg, Florida area.
Early Career in Helpdesk Support
Matt began his career in the technology sector at Travelers Insurance, where he worked as a Helpdesk professional from 2008 to 2009. This role provided him with foundational experience in troubleshooting and resolving technical issues, which has informed his subsequent positions in customer success and technical support.
Education and Training
Matt Tattersall studied at Porter and Chester Institute, where he achieved a degree in Computer and Information Sciences and Support Services from 2000 to 2001. This educational background equipped him with essential skills in information technology and support services, forming the basis for his career in the tech industry.