Agata Wojnar
About Agata Wojnar
Agata Wojnar is a CS Team Leader currently working at Ankorstore since 2022, with previous experience at Booking.com and Teleperformance Poland. She holds a Bachelor's degree in Business Management and possesses strong technical skills and an analytical mindset.
Current Role at Ankorstore
Agata Wojnar serves as the Customer Service (CS) Team Leader at Ankorstore, a position she has held since 2022. Based in the Greater Lille Metropolitan Area, she has been responsible for leading customer service operations and ensuring high-quality support for clients. Her role involves managing a team and implementing strategies to enhance customer satisfaction.
Previous Experience at Booking.com
Before joining Ankorstore, Agata Wojnar worked at Booking.com in various capacities. She served as the CS Guest Team Leader from 2019 to 2021, focusing on business-to-consumer (B2C) interactions. Following this, she transitioned to the role of CS Partner Team Leader (B2B) for a six-month period in 2021-2022. Her experience at Booking.com contributed to her expertise in customer service management.
Experience at Teleperformance Poland
Agata Wojnar held multiple positions at Teleperformance Poland. She worked as a Social Media Supervisor from 2018 to 2019, overseeing social media customer interactions. Prior to that, she was an Email Excellence Specialist for eight months in 2017-2018. These roles helped her develop skills in managing customer communications across different platforms.
Educational Background
Agata Wojnar has a solid educational foundation in business and management. She earned a Bachelor's degree in Business Management with a specialization in Project Management from Akademia Finansów i Biznesu Vistula, completing her studies from 2020 to 2023. Additionally, she achieved International Baccalaureate (IB) Diplomas from II LO im. Stefana Batorego and St. Julian's School, focusing on subjects such as Chemistry, Mathematics, and English.
Skills and Professional Development
Agata Wojnar possesses strong technical skills complemented by an analytical mindset. She emphasizes self-development, particularly in areas such as change management, quality management, and operational excellence. Her commitment to professional growth is evident through her diverse work experience and educational achievements.