Dounia Zouh AI Ri
About Dounia Zouh AI Ri
Dounia Zouh AI Ri is a Seller Support Representative currently working at Ankorstore in Ville de Paris, France. She has a background in customer service and technical negotiation, with previous experience at Amazon and Bruce.work.
Current Role at Ankorstore
Dounia Zouh AI Ri currently serves as a Seller Support Representative at Ankorstore, a position she has held since 2022. She is based in Ville de Paris, Île-de-France, France. In this role, she provides assistance to sellers, addressing inquiries and resolving issues to enhance their experience on the platform.
Previous Experience at Ankorstore
Dounia previously worked at Ankorstore as a Seller Support Representative for one month in 2022. Her initial experience at the company laid the groundwork for her current role, allowing her to develop skills in seller support and customer relations.
Experience at Bruce.work
Since 2021, Dounia has been employed at Bruce.work as a Téléconseiller. In this capacity, she engages with clients, providing support and assistance as needed. Her work at Bruce.work complements her experience in customer service and support roles.
Background at Amazon
Dounia worked at Amazon as a Customer Service Associate from 2015 to 2019 in Rabat, Rabat-Salé-Kénitra, Morocco. During her four years at Amazon, she gained valuable experience in customer service, enhancing her skills in communication and problem-solving.
Educational Background
Dounia completed her Baccalauréat in Physique at Lycée Moulay Youssef Rabat from 2009 to 2011. She then pursued her studies at Groupe Scolaire Atlas (GSA), where she completed Classes préparatoires aux grandes écoles (CPGE) from 2011 to 2013. Following this, she attended Ecole internationale de management de Paris (EIMP) and achieved a Brevet de technicien supérieur (BTS) in négociateur technico commercial from 2021 to 2022.