Svetlana Bikbulatova
About Svetlana Bikbulatova
Svetlana Bikbulatova is a Customer Service Advisor at Ankorstore in Lille, France, where she has worked since 2022. She has a diverse background in chemical engineering and education, with previous roles in process engineering, teaching, and research.
Work at Ankorstore
Svetlana Bikbulatova has been employed as a Customer Service Advisor at Ankorstore since 2022. She operates from Lille, Hauts-de-France, France. In her role, she is responsible for addressing customer inquiries and providing support to enhance customer satisfaction. Her experience in customer service is complemented by her educational background and previous roles in engineering and teaching.
Previous Work Experience
Before joining Ankorstore, Svetlana worked at LLC SNEMA-SERVIS as a Process Engineer from 2019 to 2021. She also held the position of Oil and Gas Specialist at the same company for four months in 2019. Earlier in her career, she served as an English Second Language Teacher at Suzhou SIP MingCheng ShiLian Kindergarten from 2017 to 2019. Additionally, she contributed to the Earthworm Foundation as a member of the Sols Vivants program for three months in 2021.
Education and Expertise
Svetlana holds a Doctor of Philosophy (PhD) in Chemical Engineering from Anshan University of Science and Technology, where she studied from 2014 to 2017. She also earned a Master's degree in Chemical Processing of Natural Energy-carriers and Hydrocarbon Materials from Ufa State Petroleum Technological University, completing her studies from 2009 to 2014. Furthermore, she studied Customer Care at Generation France in 2021.
Research Contributions
Svetlana has presented research on the behavior of water in lignocellulosic and microalgal biomass at the 2016 Colloquium on Clean Energy and Fuel Chemistry in Anshan, China. She has also published research on water retention behavior in bio-char in the journal Fuel Processing Technology in 2018. These contributions reflect her expertise in chemical engineering and environmental science.
Internship Experience
In 2014, Svetlana completed a two-month internship as a Chemical Engineering Intern at Rosneft in the Republic of Bashkortostan, Russian Federation. This internship provided her with practical experience in the field of chemical engineering, complementing her academic studies.