Brandy Holdridge
About Brandy Holdridge
Brandy Holdridge is a Customer Experience Manager at Anyplace, where she has worked since 2018. She has extensive experience in call center management, fraud claims, and claims investigation, and serves as an ethics advisor in her role.
Current Role at Anyplace
Brandy Holdridge has been serving as the Customer Experience Manager at Anyplace since 2018. In this role, she focuses on enhancing customer satisfaction and streamlining processes within the organization. Based in the San Francisco Bay Area, she has contributed to the company's customer service strategies and initiatives for six years.
Professional Background
Brandy Holdridge has a diverse professional background in customer experience and insurance. She worked at HotelTonight as a Customer Experience Supervisor from 2017 to 2018, where she managed customer interactions and service quality. Prior to that, she spent 14 years at USAA as a Senior Insurance Specialist, followed by five years at Nationwide as a Licensed Insurance Agent. Her experience spans various aspects of insurance, including fraud claims and claims investigation.
Education and Expertise
Brandy Holdridge studied at The University of Texas at San Antonio, where she focused on Business, Management, Marketing, and Related Support Services. Her educational background supports her expertise in managing call center start-ups and handling a range of insurance types, including flood, boat, and miscellaneous vehicle insurance. She also serves as an ethics advisor in her current role, emphasizing her commitment to ethical practices in customer service.
Skills and Specializations
Brandy Holdridge possesses a wide array of skills relevant to customer experience and insurance. Her expertise includes managing call center operations and investigating fraud claims. She is knowledgeable in various insurance types, which enhances her effectiveness in customer service roles. Additionally, her background in estate and financial planning further complements her professional skill set.