Anh Nguyen Le Ngoc
About Anh Nguyen Le Ngoc
Anh Nguyen Le Ngoc is a Customer Success Manager at AppsFlyer, with a background in account management and customer success across various companies, including TikTok and Ematic Solutions. He has a Bachelor's degree in Marketing from the University of Finance & Marketing and actively engages in client education through webinars.
Work at AppsFlyer
Currently, Anh Nguyen Le Ngoc serves as a Customer Success Manager at AppsFlyer, a position held since 2021. Based in Bangkok, Thailand, Anh focuses on enhancing client relationships and ensuring a seamless experience with AppsFlyer's services. This role involves managing small and medium-sized business accounts across Vietnam, contributing significantly to the company's revenue.
Previous Experience at TikTok
Anh previously worked at TikTok as an Account Manager from 2020 to 2021. In this role, Anh collaborated closely with cross-functional teams to optimize client experiences on the TikTok Ad Platform. This experience provided valuable insights into client management and advertising strategies.
Background in Customer Success Management
Before joining TikTok, Anh held the position of Customer Success Manager at Ematic Solutions from 2017 to 2019. This role involved ensuring client satisfaction and success with the company's offerings. Additionally, Anh worked at TIKI Corporation as a Customer Relationship Management Specialist from 2019 to 2020, further developing skills in client engagement and support.
Education and Expertise
Anh Nguyen Le Ngoc earned a Bachelor's degree in Marketing from the University of Finance & Marketing (UFM), completing the program from 2012 to 2016. This educational background laid the foundation for a career in customer success and marketing, equipping Anh with essential skills in client management and strategic marketing.
Achievements in Client Engagement
In the current role at AppsFlyer, Anh actively hosts weekly webinars in Vietnam, delivering best practices and product updates to clients. Anh also owns a weekly webinar measurement program, which includes building tracking templates to analyze the impact of these sessions. This initiative demonstrates a commitment to enhancing client knowledge and engagement.