Chi Kim Nguyen
About Chi Kim Nguyen
Chi Kim Nguyen is a Customer Success Manager with a background in Hospitality, Tourism, and Event Management. She has experience in project scaling and a strong interest in technology's impact on traditional business practices.
Work at AppsFlyer
Chi Kim Nguyen currently serves as a Customer Success Manager at AppsFlyer, a position she has held since 2021. In this role, she employs a consultative approach to foster alignment among both internal and external stakeholders. Her focus is on ensuring customer satisfaction and success, which is critical in the competitive landscape of mobile marketing analytics.
Education and Expertise
Chi Kim Nguyen has a diverse educational background. She earned a Bachelor's Degree in Hospitality, Tourism, and Experience Management from Haaga-Helia University of Applied Sciences, studying there from 2014 to 2017. Additionally, she studied Event Management at the University of Lincoln in 2016. She also briefly studied Chinese Language and Literature at Fudan University in 2017. This educational foundation supports her expertise in customer relations and project scaling.
Background
Before joining AppsFlyer, Chi Kim Nguyen worked at Expedia Group as a Market Associate from 2017 to 2020 in Ho Chi Minh City, Vietnam. Her experience also includes a role as a Guest Relations Officer Trainee at InterContinental Danang Sun Peninsula Resort in 2017. This background in hospitality and travel has contributed to her skills in customer engagement and relationship management.
Achievements
Chi Kim Nguyen has demonstrated a commitment to scaling up projects that assist businesses in their expansion efforts. Her strong interest in how technology reshapes traditional business practices drives her approach to customer success. This focus on innovation and growth aligns with her current role at AppsFlyer, where she aims to enhance client outcomes through effective strategies.